LOWES BLOWS

In the past few years we have bought the following items at Lowes:

  • A Washing Machine
  • Carpeting
  • A Dishwasher
  • A Storm Door

And every single installation had a problem. Every single one. And believe me it’s not us…we’re not those type of people who are high maintenance or hard to please. At least I’m not.

It started with the storm door. I take the day off of work, the dude shows up to install the door, and realizes he doesn’t have the door on the truck. And guess what? There’s no time to go back to Lowe’s and get the door because that would make him late for every other installation he’s got…you know, those lucky folks whose doors are on the truck?

Next it was the carpeting. We shell out what for us is serious coin for new carpeting for 85% of our ground floor. After moving ALL the furniture out, the dudes show up to install it, take out our old carpet and begin rolling out the new. The head installer starts scratching his head and calls Lowes. Seems they cut the carpet wrong. I don’t understand all there is to know about carpeting, but Lowes messed up our measurements somehow. They were able to install it, but there are areas where I can see the cut lines…they don’t join seemlessly…something about the nap due to the cutting error.

We called, complained, and got $300 off our bill. Oh, and that carpet? After only a few years it’s buckling. Our carpet looks like a tidal wave right in front of our wall unit. We called to ask if this was normal after just a few years and got some song and dance from the manager. Thanks, fella.

With two strikes against them, we next purchased a washing machine from Lowes. When the dudes installed it, they busted our turn on valve. They claimed it was old and rusty, and we needed to call a plumber to get it fixed before he could install the washer.

I went ballistic.

I said something to the effect of you are the professional and should’ve realized before you forced it that the valve had the potential to break. I got on the phone with the store manager and insisted that THEY pay for the plumber to come and fix the valve that his installer broke. They did.

And we got a gift card for this being the third time we’d had problems.

When our dishwasher broke just a few weeks ago, I pleaded with hubby that we go anywhere else to buy it. Problem is, the Lowes by us is the only game in town. All the other joints that sell appliances were either too expensive or too far away for reasonable deliver. So we were back at Lowes with high hopes and crossed fingers.

After all, they couldn’t possibly fuck up a 4th time, right?

Installation of the new d-wash was successful! I’d run it a few times, was pleased with how quiet it was, and doubly pleased that the utensil basket did NOT go on the door. I hated that about our old washer – all sorts of crap would get stuck behind it on the door, and it was gross.

So I go to do dishes this past Saturday, open the d-wash door and see that 1/3 of the seal gasket had totally become detached…it was just hanging there like a black snake. After two weeks.

LowesBlows strikes again.

Hubby gets on the blower and ruins some poor appliances manager’s Saturday evening. We were promised Monday delivery of an upgraded dishwasher at no extra cost. Monday comes and hubby calls the installer to find out when he’s showing up.

Good thing he did.

The installer says, “The washing machine is there already right?”

Hubby says, “no, it’s at Lowes.”

Installer says, “Lowes told me it was at your house already.”

WTF…..can you imagine if my husband didn’t call the installer? He would have showed up and it would’ve been the storm door all over again…”gee willikers sir, it’s not on my truck!”

Hubby calls Lowes again. I am now the proud owner of an upgraded Whirlpool dishwasher and a $100 Lowes gift card. But you know what blows as much as Lowes?

The utensil basket is on the door. Typical.

POSTSCRIPT:
We spent our $100 gift card on a new grill. We get it home, and over the Memorial Day weekend, buy a ton of meat, and go to start that bad boy up.

Nothing. We managed to get the pre-built grill with a busted starter. After a phone call to the store manager, we got a new one delivered ON Memorial Day. But not the same grill. Oh no. This sucker has 4 gas jets and a side burner. I’ll be grilling and chilling all summer long.

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